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iPhone Frozen Screen Symptom

Why My iPhone Screen Frozen?

My new iPhone has been freezing up since I bought it...tried the "fix" push volume up briefly, push volume down briefly and on off switch until apple comes up...that still doesn't work.

Jatin Sabhani from Apple Community

iPhone Frozen Screen Diagnosis

The problem is, it's not easy to determine which exactly the part that causes this iPhone frozen/unresponsive screen issue. It would be a waste of time if you head around to Apple Store but cannot figure out what to do about getting your iPhone frozen screen problem fixed. So before moving forward, have a check on all these common iPhone frozen screen causes and similar issues.

Checklist Of iPhone Frozen Screen Issues

iPhone Frozen Screen Symptom


  • Totally frozen screen
  • iPhone stuck during start up
  • Black screen after charging
  • iPhone screen unresponsive with finger touch
  • Stuck on the Apple logo
  • iPhone won't turn on

iPhone Frozen Screen Causes


  • Frozen apps
  • Outdated iOS version
  • Sluggish internet connection
  • iPhone software malfunctions
  • iPhone screen hardware issue
  • iPhone battery runs out

How To Fix iPhone Frozen Screen Issue

Our professionally trained and vetted Technicians are Apple-certified technicians and will bring you progressive and multiple-layered methods to troubleshoot and fix this iPhone frozen screen issue. Because iPhone frozen screen situation varies and potential causes are unpredictable, you can follow our best DIY procedures to solve your iPhone frozen screen issue. Here you are.

Part 1: Choose Your iPhone Model


Part 2: Specify iPhone Frozen Screen Scenario


Part 3: How To Fix iPhone Frozen Screen Issue (DIY)

If your iPhone has a frozen screen, doesn't respond to your finger touches, or becomes stuck when you turn it on, you can give a try with our step-by-step tutorial. Of course, it's always possible that there is a serious problem with your iPhone screen or other hardware components, so if one troubleshooting step below doesn't work, move forward to the next step to have a try.

  1. 1
    Step 1 - Quit/Delete Certain Apps

    If your iPhone gets screen freezing when using certain app, try to close or delete this app and redownload an up to date version from App Store.

    How To Fix iPhone Frozen Screen Issue - Quit App
    Step 1 - Quit/Delete Certain Apps
  2. 2
    Step 2 - Charge iPhone

    For iPhone 8/8 plus or earlier iPhone models, your iPhone may get unresponsive due to the low battery status. It's possible that charging your phone for a short time can revive your iPhone frozen screen.

    How To Fix iPhone Frozen Screen Issue - Charge iPhone
    Step 2 - Charge iPhone
  3. 3
    Step 3 - Force Restart iPhone

    If your iPhone screen is frozen or gets stuck, you might need to force restart your iPhone which will put your iPhone into system software refresh but won't erase the content on this device. You can force restart your device even if the screen is black or the buttons aren't responding.

    How To Fix iPhone Frozen Screen Issue - Force Restart iPhone
    Step 3 - Force Restart iPhone
  4. 4
    Step 4 - Soft/Hard Reset iPhone

    By resetting an iPhone, you can return settings to their defaults without erasing your content, so as to troubleshoot iPhone frozen screen issue. It's suggested to backup your iPhone so that you can restore your previous iPhone settings and content.

    How To Fix iPhone Frozen Screen Issue - Reset iPhone
    Step 4 - Reset iPhone
  5. 5
    Step 5 - Restore iPhone

    To restore an iPhone, you can erase any information on this device and have an option to restore all of your apps, music, settings, etc. back to the iPhone from an iTunes/iCloud backup. iPhone restore can be used to fix an iPhone frozen screen or other unknown iPhone problems. In short, if the iPhone is working as you'd expect, you'd likely want to avoid Restoring the device.

    How To Fix iPhone Frozen Screen Issue - Restore iPhone
    Step 5 - Restore iPhone

Part 4: How To Fix iPhone Frozen Screen Issue (Pro)

If you cannot solve this iPhone frozen screen issue with these DIY methods, it has chance that your iPhone is undergoing hardware glitches. You can get Apple-certified repairs and service at the Apple Store or with one of our Apple Authorized Service Providers. You can also send your iPhone to an Apple Repair Center.

However, your iPhone may be out of warranty, or you don't have time to get your iPhone screen fixed. That's where Fix My iPhone comes in. As the best iOS system recovery software, it offers quick and instant solution to fix your iPhone frozen screen issue without losing any of your iOS data or content. We work with qualified iPhone repair technicians to improve our Pro-level iPhone software repairing service, which saves your time and efforts.

How-To Steps To Fix iPhone Frozen Screen Issue:
  1. 1
    Step 1:

    To start fixing iPhone Frozen Screen issue, open Fix My iPhone > Connect your iPhone 6/7/8/X/Xr/11 (or an iPad, iPod touch and other iOS devices) to a computer.

    How To Fix iPhone Frozen Screen Step 1
    How To Fix iPhone Frozen Screen Step 1
  2. 2
    Step 2:

    Click 'Continue' to start the iOS system recovery procedure (an alternative mean to restore iOS device without iTunes).

    How To Fix iPhone Frozen Screen Step 2
    How To Fix iPhone Frozen Screen Step 2
  3. 3
    Step 3:

    Choose Instant iOS Fix option to start restoring your iPhone 6/iPhone 7/iPhone 8/iPhone Xr. In doing so, you can keep your iOS data intact.

    How To Fix iPhone Frozen Screen Step 3
    How To Fix iPhone Frozen Screen Step 3
  4. 4
    Step 4:

    Check if the iOS firmware information (about to get downloaded) is correct. If everything is OK, click Download to update/restore an iPhone.

    How To Fix iPhone Frozen Screen Step 4
    How To Fix iPhone Frozen Screen Step 4
  5. 5
    Step 5:

    Fix My iPhone will begin to downloaded iOS firmware, check the validation and start to master resetting your iPhone. Once it finished, you can choose to restore your device from an iTunes backup or click Skip to ignore this.

    How To Fix iPhone Frozen Screen Step 5
    How To Fix iPhone Frozen Screen Step 5

The Bottom Line

If your iPhone issue is covered by the Apple warranty, an AppleCare plan, or consumer law, we encourage you to submit your iPhone to Apple support for an official fix. At last, if our suggested solutions above cannot solve your iPhone frozen screen issue, feel free to recommand another fix to us.


MiniCreo / iPhone Problems / Fix My iPhone / How To Fix iPhone Frozen Screen

Fix My iPhone

Requirements: OS X 10.8+ , 13.1Mb free space
Version 1.5.0 (9 May, 2020) | Support iOS 13/12/11 | Category: iPhone Problems

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Tags: iPhone Data Recovery   iPhone Transfer   iPhone Fixes   iPhone iTunes Errors