MiniCreo FAQs

See all commonly asked questions about MiniCreo software products and services. Drop us an email if you couldn't find an answer to your question here.

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MiniCreo FAQ Page
Pre-Sale Questions
Customer Support
Using SyncBird Pro
Using Fix My iPhone
Using Omni Recover
Using Omni Remover
Pre-Sale Questions

Check Our Pre-Sale Questions Before Placing Your Order

Some questions pop up all the time by anyone considering buying a software product from MiniCreo.com. We've answered the most common ones in this handy Pre-Sales section. If you have any additional questions, don’t hesitate to contact our 24-hour live chat support.

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What Software/App Products Does MiniCreo.com offer?
  • Currently we have four flagship products for solving your technical troubles:
    -- SyncBird Pro - iPhone File Transfer software for syncing music, photos, contacts and other iOS data between iPhone, iPad, Windows PC and Mac.
    -- Omni Recover - iPhone Data Recovery software for retrieving deleted photos, messages, contacts and more with or without iPhone.
    -- Omni Remover - Mac App Uninstaller and Cleaner software for remove stubborn and bloated apps on Mac.
    -- Fix My iPhone - iOS System Recovery software for fixing iOS 15 update or system crash issues.
    • If I am not satisfied with your product or service, Can I get my money back?
  • We have full confidence in our services and products which will surpass your expectations. So we offer a 30-day money-back guarantee to all our customers. If you're not happy or unsatisfied with what we deliver for any reason, you can request a full refund. Our refund policy starts from the day you place your order through our website and is available to all our customers regardless of the reason for cancellation.
    • How can I get an invoice?
  • For every complete order, our payment platforms - MyCommerce - will send a confirmation email with the link of the invoice included. You're able to print the electronic invoice by opening the link.
    • What are my payment options and How do I pay?
  • In terms of payment types, our online payment platform MyCommerce (the leading eCommerce platform) accepts all major credit cards, wire transfer, PayPal, checks, and other methods of payment depending on your country.
    • Pre-Sale Questions

    Check FAQs About Our Customer Support and Product Registration.

    Below you'll find answers to the most common questions you may with MiniCreo Customer Support services. Also, please feel free to check out our Facebook and Twitter for upcoming product promotions and even giveaway campaigns. If you still can't find the answer you’re looking for, just Contact us.

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    How to upgrade my applications for free?
  • We provide lifetime free updates for most our products. You can upgrade them for free in various ways: Check for updates right from the application or go to Product Download Page for checking and receiving the latest update.
    • How to retrieve my registration code?
  • By default you'll receive your license code via an order confirmation email right after you placing the order. If you didn't receive the registration code promptly, double check your mail box to see if it goes to junk folder. If you can't register the software successfully or you lost your registration code after re-installed your computer, feel free to contact us for help.
    • What language does your support speak?
  • Our English-speaking customer service support team is available to offer assistance and guidance through our 7/24/365 email support.
    • What support method do you use?
  • You can submit your questions via our online form and our customer service team will get back to you within 24 hours. We don't offer telephone support currently due to the time difference between you and us.
    • Using SyncBird Pro

    SyncBird Pro Product How-Tos and FAQs

    SyncBird Pro is an iTunes Alternative program that's made for transferring files, cleaning storage space, backing up iPhone, iPad and explore iPhone backup content. You can copy and move music, photos, messages, contacts, notes and all your iOS data between iPhone, iPad, Windows PC and Mac.

    Free Download
    Buy A License
    What is SyncBird Pro? What Does It Do?
  • SyncBird Pro is a computer based software program that helps copy music, photos and other iOS data between your iPhone, iPad, Windows PC and Mac. It saves the inconvenience that Apple doesn't allow syncing music library between one iPhone/iPad and multiple computers with iTunes. SyncBird Pro can also clean up storage space, create backup and browse backup content for your iOS device.
    • SyncBird Pro is Free or Paid?
  • SyncBird Pro is paid commercial software which requires to register with a license code. With the free trial edition, you can transfer 50 items of photos, music, and other iOS data free evaluating our product.
    • Is SyncBird Pro safe to use?
  • Absolutely YES. Our SyncBird Pro is 100% safe and has been certified by Norton and McAfee. We are also Apple certificated developer team which can always guarantee the safety usage of our SyncBird Pro.
    • What can I do if SyncBird Pro not working properly?
  • We tried our best to provide you with most stable and reliable software program. But the iPhone Syncing, Cleaning or Backing Up is way complicated. You may get errors due to non-official lightning cable, outdated iTunes driver, defeat iPhone hardware or iOS software glitches. So the best way to troubleshoot your issue is to contact our support team.
    • Using Fix My iPhone

    Fix My iPhone Product How-Tos and FAQs

    Fix My iPhone is an expert iOS System Recovery software that can revive your iPhone or iPad from Apple Logo Loop, iPhone Stuck On Black Screen, iPhone Not Updating and 80+ common iOS issues. You can turn your iPhone back to normal without losing your iOS data.

    Free Download
    Buy A License
    What is Fix My iPhone? What Does It Do?
  • Fix My iPhone is an iOS system repairing software utility that helps you solve iPhone Stuck On Apple Logo Loop, iPhone Black/Frozen Screen, iPhone Not Updating and 80+ common iOS issues.
    • Fix My iPhone is Free or Paid Program?
  • Fix My iPhone is paid commercial software which you should enter your license code to activate all full functions. With the free trial edition, you can check your iPhone status and verify iOS firmware.
    • Is Fix My iPhone safe to use?
  • YES. Fix My iPhone is 100% safe and has been certified by Norton and McAfee. We are also Apple certificated developer team which can always guarantee the safety usage of our Fix My iPhone.
    • What can I do if Fix My iPhone not working properly?
  • The iOS System Recovery procedure depends on quite a lot of factors, such as iOS firmware availability upon Apple server, if you have stable network connection, if you allowed full permission from computer security software, etc. You may get errors due to non-official lightning cable, outdated iTunes driver, defeat iPhone hardware or iOS software glitches. The best way to troubleshoot your issue is to contact our support team.
    • Using Omni Recover

    Omni Recover Product How-Tos and FAQs

    Omni Recover are iOS Data Recovery software made to retrieve your deleted photos, messates, contacts, notes and other valuable data with or without backup. Whether you are a casual iOS data disaster victim, or you lose your device unfortunately, you can just follow Omni Recover's smart wizard to get your data back.

    Free Download
    Buy A License
    What is Omni Recover? What Does It Do?
  • Omni Recover is made to bring the best possible chance to get your lost iOS data back. It goes much further by knowing how to analyze your iPhone/iTunes backup system with minimal data interference, thus it can precisely get the data you want.
    • Omni Recover is Free or Paid Program?
  • Omni Recover is commercial software which you should enter your license code to activate all full functions. With the free trial edition, you can preview the scan result and if you find the data you need, you can buy a license to recover your deleted data or files.
    • Using Omni Remover

    Omni Remover Product How-Tos and FAQs

    Mac applications run maintenance scripts, generate running log, and store cache data at predefined intervals. Omni Remover is made to search all unwanted app leftover junk, show details at large and allow you to clean them up.

    Free Download
    Buy A License
    What is Omni Remover? What Does It Do?
  • When you drag an app to Trash, the main app may be gone, but it's associated files and folders would be left behind. Omni Remover is made to search all unwanted app leftover junk, show details at large and allow you to clean them up at one tap.
    • Omni Remover is Free or Paid Program?
  • Omni Remover is commercial software which you should enter your license code to activate all full functions. With the free trial edition, you can completely uninstall 10 apps on your Mac for free.